Help

Support

Something not working, or a question that looks wrong? Tell us and we will sort it.

Get in touch

Email support@thephysioschool.com. We aim to reply within two working days.

If you are reporting a problem, it helps enormously to include: the device and app you were using, what you expected to happen, what actually happened, and a screenshot if you have one.

Reporting a question

If a question looks wrong, is ambiguous, or the explanation does not match the answer, please send us the subject, the topic and the question text. Every report is read by someone who can fix the bank, and a corrected question is republished for everyone.

Common questions

I have forgotten my password

Use Forgot password on the sign-in screen. The reset email arrives within a few minutes; check your spam folder before writing to us.

Why do I never see the same question twice?

By design. Every question you have been asked is remembered, and fresh ones are drawn each time so you cannot pass by memorising the bank. Questions you get wrong come back deliberately, on a spaced schedule, through the revision mode.

Why did my score drop after I used a hint?

Hints cost marks, and revealing an answer scores that question zero. Both are shown on screen before you tap them. Your raw accuracy is reported separately from your final score so you can see the difference.

Why is my quiz difficulty changing?

The app tracks how you are doing and adjusts the mix of easy, medium and hard questions to match. Do well and it gets harder; struggle and it eases off and brings back the topics you are weakest on.

How do I stop notifications?

Turn them off for Physio School in your device settings. They are only ever revision reminders.

How do I delete my account?

Profile → Delete account in the app or on the web, or request it here. It is immediate and permanent.